Terms & Conditions

About Us

Resell Holidays is a service provided by Nattar Innovators LLP, a company registered under the Limited Liability Partnership Act, 2008, with its principal place of business at:

We operate the website www.resellholidays.com and provide an Assisted Resell Service that helps owners of pre-owned holiday memberships (such as Club Mahindra Holidays and Sterling Holidays) find buyers for their memberships.

Resell Holidays is an independent company and is not affiliated with, endorsed by, or a representative of Club Mahindra Holidays, Sterling Holidays Resorts Ltd, or any other holiday membership company.

Service Description

Our Assisted Resell Service includes the following activities on behalf of the seller:

• Providing an estimated market valuation for your holiday membership
• Listing and marketing your membership through online and offline channels
• Identifying and connecting with potential buyers
• Facilitating the complete online name transfer process digitally
• Coordinating documentation required by the membership company
• Guiding both parties through the transfer formalities

Service Fee: Resell Holidays does not charge the seller any separate upfront service fee or commission. The seller will receive the final selling price agreed and accepted by the seller. Resell Holidays may independently determine the price at which the membership is marketed or offered to a prospective buyer, and any difference between the seller's agreed selling price and the buyer's purchase price may constitute Resell Holidays' service margin.

Eligibility

To use our service, you must:

• Be at least 18 years of age
• Be the rightful legal owner of the holiday membership you intend to sell
• Hold a valid Indian mobile number for OTP verification
• Have a holiday membership from Club Mahindra Holidays (25-year plan) or Sterling Holidays (old membership)
• Have an active membership with a balance validity period remaining
• Provide accurate and truthful information about your membership details

Seller Obligations

By submitting a mandate through our platform, you agree to the following obligations:

• Once your membership details have been verified, Resell Holidays will communicate the final selling price to you. You are free to accept or decline the final selling price. Once you accept the final selling price and a buyer is confirmed, you agree to proceed at the accepted price, subject to these Terms and the applicable mandate terms.
• Not list or sell your membership through any other platform, agent, or channel while this mandate is active
• Cooperate with Resell Holidays and the respective membership company in completing any verification steps required for the transfer process, including document submission and member-authorised digital verification. Where OTP verification is required, the seller should complete the verification directly and should not disclose banking or other sensitive OTPs to Resell Holidays.
• Remove any co-applicants before the transfer, or ensure their full cooperation
• Return original membership cards and certificates to the membership company when requested at the time of transfer
• Provide membership statements, ASF/AAC or maintenance fee receipts, holiday utilisation details, relevant screenshots, and other membership-related documents reasonably required to verify the membership and facilitate the transfer.
• Maintain confidentiality — do not disclose your agreed selling price to the buyer or any third party
• Not exchange contact information with the buyer directly

Valuation & Pricing

The valuation displayed on our platform is an estimated market value calculated based on:

• Membership type and category (Studio, 1BHK, 2BHK, etc.)
• Balance validity years/weeks remaining
• Current market rates maintained in our pricing database
• Maintenance dues (ASF) status — Paid or Pending

If any Annual Subscription Fee (ASF) or maintenance dues are outstanding at the time of transfer, the outstanding amount — as assessed by Resell Holidays — will be deducted from your agreed selling price before payment is made to you.

Any revision in valuation (due to change in market rates, ASF status, or balance weeks) will be communicated to you before the revision is applied. Your consent will be sought for material changes.

Payment Terms

Transfer Process

The membership transfer process is governed entirely by the respective membership company — Club Mahindra Holidays or Sterling Holidays — and is subject to their policies, procedures, and requirements, which may change from time to time. Resell Holidays will coordinate with both the seller and buyer to facilitate the transfer in a smooth and organised manner.

The seller will be required to cooperate fully with the membership company's transfer process as applicable. This may include, but is not limited to, completing forms, providing identity documents, and responding to communications from the membership company.

During the transfer process, Resell Holidays may require you to:

• Provide documents related to your membership and identity as required by the membership company
• Submit signed transfer forms, letters of authority, or other paperwork as requested
• Cooperate with any verification steps initiated by the membership company

Resell Holidays cannot guarantee the exact transfer timeline as it depends on the membership company's internal processing time, document completeness, applicable fees, and any third-party requirements. The typical transfer timeline may vary based on the membership company's procedures at the time of transfer.

Confidentiality

All details shared by you with Resell Holidays — including your selling price, membership details, contact information, and financial details — are treated as strictly confidential.

• Your agreed selling price will not be disclosed to the buyer under any circumstances
• Your contact details (mobile number, email, address) will not be shared with the buyer directly
• Buyer and seller will not be put in direct contact during the transaction
• Your information will not be sold, rented, or disclosed to any third party for marketing purposes

Similarly, you agree to maintain confidentiality from your side — you will not share your selling price, contact Resell Holidays' buyers independently, or attempt to bypass our service once a mandate has been accepted.

Data Usage & Privacy

By using our service, you consent to the collection and use of your personal data as described in our Privacy Policy. Key points:

• Your mobile number is used for OTP-based login and communication during the transfer process
• Your email address is used for sending mandate copies, transfer updates, and official communications
• Your membership details (category, expiry, membership number) are used solely for valuation and buyer matching
• Your IP address and submission timestamp are recorded for fraud prevention and legal compliance
• Data is stored securely and retained for the period required by applicable Indian law

We comply with the Information Technology Act, 2000 and applicable rules regarding sensitive personal data and information.

Disclaimer & Limitation of Liability

Resell Holidays provides its Assisted Resell Service on a best-efforts basis. We do not guarantee:

• That a buyer will be found for your membership within any specific time period
• That the final transfer price will match the initial estimated valuation
• That the membership company will approve the transfer
• Uninterrupted or error-free access to our website or services

Our total liability in any matter relating to a specific transaction shall not exceed the agreed selling price of that particular membership.

Resell Holidays is not responsible for any representations made by the membership company (Club Mahindra Holidays, Sterling Holidays, etc.) regarding membership benefits, transfer policies, or ASF dues.

Termination of Service

Resell Holidays reserves the right to terminate or suspend your access to our services if:

• You provide false, misleading, or inaccurate information about your membership
• You are found to be engaging in parallel selling of the same membership through other channels
• You attempt to contact the buyer directly or bypass our service after mandate acceptance
• You withdraw from a transaction after a buyer has been confirmed, the final selling price has been accepted, and the transfer process has commenced, contrary to the applicable mandate terms
• Your membership is found to have undisclosed encumbrances, legal disputes, or court orders

You may withdraw your mandate before a buyer is confirmed by contacting us at support@resellholidays.com. Once a buyer has been confirmed, you have accepted the final selling price, and the transfer process has commenced, any withdrawal will be subject to the applicable mandate terms and any documented costs already incurred in connection with the transaction.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the Republic of India. Any disputes arising from or relating to these terms or our services shall be subject to the exclusive jurisdiction of the courts of Trichy (Tiruchirappalli), Tamil Nadu, India.

In the event of any dispute, both parties agree to first attempt to resolve the matter amicably through written communication. If unresolved within 30 days, the matter may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

These terms may be updated from time to time. The latest version will always be available at www.resellholidays.com/terms-conditions/. Continued use of our service after any update constitutes acceptance of the revised terms.